Cancellation & Refund Policy

1. TrustMinty Wallet Balance

As TrustMinty is a closed wallet system, no refund is allowed once the amount is loaded in your TrustMinty wallet. You can use the full balance for the services provided by TrustMinty.com. No refund or cancellation will be entertained once a service has been used.

If we are unable to deliver the services due to unforeseen circumstances, a refund or adjustment will be offered.

2. Digital Products and Downloadable Content

Purchases of digital tools, subscriptions, reports, toolkits, templates, or downloadable resources are non-refundable once access has been granted.

If you experience a technical issue preventing access, please contact us immediately for resolution or replacement.

3. Third-Party Platforms

Services purchased through third-party platforms are subject to the respective platform's own refund and cancellation policy.

CeDISI Partners LLP has no authority to process refunds for transactions completed outside of www.trustminty.com.

4. How to Raise a Cancellation or Refund Request

All cancellation and refund requests must be submitted in writing to trustminty@cedisipartners.com within 3 days of the date of payment.

Your request must include your name, contact details, order or payment reference, and the reason for the request.

Our team will review your request and communicate a decision within 15 business days.

5. Refund Processing Timelines

Where a refund is approved, the amount will be credited to the original payment method within 6–8 business days from the date of approval.